Because we ship perishable food, we don’t accept physical returns. That said, we stand behind every order. If something isn’t right — whether it’s quality, safety, or fulfillment — our team will work with you to make it right.

If you notice an issue, reach out and we’ll take care of it.

If you notice an issue, just reach out — our team will review and help make it right. Please have ready the following:

• Your order number
• A brief description of the issue

If something is missing from your order, please make our team aware and we will work with you to resolve the issue.

Yes — if there’s a legitimate issue with your order, we’ll make it right. Resolutions may include a refund, store credit, or replacement depending on the situation. Our team will review your order and determine the best option to ensure quality and safety. Here are some situations that are eligible for review:

• Wrong item shipped
• Damaged or broken packaging
• Unsafe temperature on arrival
• Missing items
• Quality concerns

Orders are shipped frozen and packed with insulation and dry ice to maintain safe temperatures during transit.

• Do not touch with bare hands
• Allow it to evaporate in a ventilated area
• Do not seal in a container
• Keep away from children and pets